FAQ

Questions about SpotLock and Freight Custody.

Clear answers about SpotLock's role, who uses it, and how the platform supports verification without guaranteeing outcomes.

Common questions

Straight answers for freight teams.

What is SpotLock?

SpotLock is a freight verification product by LaneLock Technologies. It helps 3PLs and shippers verify participants, document authorization, and create a chain-of-custody record around freight transactions.

Is SpotLock a load board?

No. SpotLock is not a load board. It is designed to support verification, documentation, visibility, and audit-trail workflows around freight transactions.

Does SpotLock broker freight?

No. SpotLock does not broker freight, solicit freight, or replace the commercial relationship between brokers, carriers, and shippers.

Who uses SpotLock?

SpotLock is primarily built for 3PLs and shippers, with secondary relevance for carriers, risk teams, and insurance partners involved in freight diligence.

Do drivers need an account?

SpotLock can support workflows where drivers participate in verification steps. The exact account or invitation model can be configured around the operational process.

What information is collected?

SpotLock focuses on information needed to support verification, authorization, timestamps, equipment context, visibility, and audit records. Specific collection details should be reviewed with the LaneLock Technologies team.

Can shippers see verification records?

SpotLock is designed to support shipper visibility into approved verification and custody context when that visibility is part of the workflow.

Does SpotLock prevent cargo theft?

SpotLock can help reduce risk and document diligence, but it does not guarantee prevention of cargo theft, fraud, or other losses.

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Have a more specific workflow question?

Talk to the LaneLock Technologies team about how SpotLock can support your verification process.